During the production process, FLUX Technology Inc. ("we") examines FLUX products strictly to ensure the quality and reliability of the products before delivery to the customer. Nevertheless, under certain circumstances, products may not perform as expected. If any problem occurs, please contact FLUX technical support to diagnose the problem.
Before contacting technical support, please make sure you have followed the setup instructions on the FLUX Help Center.
Scope of Warranty
We offer a non-transferable limited warranty that covers products purchased from an authorized FLUX Europe retailer against defects in materials or workmanship. Customers must provide serial number and related information as proof of purchase.
During each product’s warranty period, we offer the option of sending parts to customer and tutorials for repair, provided that:
- The product was properly used according to the manufacturer’s intended purposes and instructions.
- The product was not damaged due to acts of nature, such as lightning, flood or fire.
- The product’s casing may only be disassembled when it's instructed by a verified partner or FLUX Europe. If the casing has been disassembled without these instructions, this will void the warranty.
If there is a need to return the machine for repairs or maintenance or other reasons:
- The machines may only be shipped in the original packaging. If shipped otherwise FLUX Europe isn't responsible for any damages.
- The original box has to be kept by the customer for the entire warranty periode, If the original box isn't available FLUX Europe provides an option to purchase a box as long as they are available.
Note: Particles, scratches, unevenness, or other appearance issues which do not affect the function of the machine, are not covered by the warranty and cannot be replaced.
If the customer wishes to ship the machine back to FLUX Europe for repair, under warranty : Shipping costs are covered by FLUX Europe, without warranty: the customer is responsible for all shipping costs.
The warranty starts from the date of delivery to the end-user purchaser.
Please see the chart below for the warranty periods of the products.
|Beamo||Private: 2 year & Bussiness: 1 years|
|Beambox & Beambox Pro||Private: 2 year & Bussiness: 1 years|
|HEXA||Private: 2 year & Bussiness: 1 years|
|Laser tube Beamo, Beambox & Beambox Pro||3 months|
|Laser tube HEXA||1 year|
FLUX Europe warrants only the hardware (excluding accessories, spare parts, mirror's and lens) against defects in materials and workmanship when used as instructed in the manual. FLUX Europe. does not warrant against normal wear and tear, items consumed or expended by their normal use, product misuse, accidental damage, or damage caused by modifications to the product. Modification of the hardware or accessories, including but not limited to replacing parts, making permanent cosmetic changes to the machine, replacing the software or firmware, or other unauthorized changes voids this Limited Warranty.