Shipping/Return info

Standard shipping via DHL, GLS or DB Schenker (when the order is shipped on a pallet). The shipping cost is €18* excl. VAT for every order. For orders over €150* (incl. VAT), shipping is free.

The shipment will be sent out in 1-2 business day(s) if the order is in stock. Delivery time is 3-10 business days.

*Shipping exceptions:

The above mentioned prices are not applicable for the following:

The shipping cost for the following countries or territories is €95 incl. VAT and free shipping will apply to orders above €400 incl. VAT.

We do not ship/sell to the following countries/territories: 

• Northern Ireland
• UK Sovereign Base Areas of Akrotiri and Dhekelia
• United Kingdom
• France: Guadeloupe, Martinique, Mayotte, Réunion, Saint-Martin
• French Guiana
• Netherlands: Netherlands Antilles
• Norway: Bouvet Island, Svalbard and Jan Mayen
• Portugal: Azores

What to do in case of cancellation or return?

Cancel

Cancelling an order is free of charge, as long as it has not yet been shipped. Do you wish to cancel the order after it has been shipped to you? Then you must refuse the package upon delivery. If FLUX Europe has already received a payment from you, we will refund the purchase price to you after proper receipt of the return shipment. We will deduct the shipping costs incurred (only if you refuse the order at the door and have the delivery person take it unopened).

Returns 

You have 14 days to change your mind from the day of delivery to return the product without giving any reason. Exceptions to this are products that have been assembled especially for you. You can only return the product unused and in the original, undamaged packaging. For more information, see article 5. of our terms and conditions.

Do you want to return the entire order? Then you must return the items that you have already received to the return address below. FLUX Europe will refund the entire purchase price, including the calculated shipping costs. The return costs are for your account.

Even if you return part of your order, the return costs are for your account. We will refund the purchase price of the part of the order that you have returned. In that case, shipping costs will not be refunded.
All cancellations, exchanges and returns must be notified in writing to FLUX Europe. This can be done by e-mail, fax or post. You must in any case state your full name and the invoice number.

In order to repay amounts already paid (when paying in advance), we need your bank account number. Customers from Europe must also state the IBAN and BIC/Swift number of their own bank.
Please note: the account number you provide for the refund must be the same as the account number you used to pay FLUX Europe. This is to avoid fraud with refunds.

Any amounts already paid will be refunded to you within a maximum of 14 days.